When purchasing flights from Red Dog Aviation Ltd, the customer (be it the voucher holder or original customer) will agree with and adhere to the Terms & Conditions. Whilst we will genuinely try to reasonably accommodate any individual request or extenuating circumstance, Red Dog Aviation Ltd will reserve the right to follow the below terms and conditions should we need to:
Refund Policy
Refunds will be only be given at the discretion of Red Dog Aviation Ltd. No refunds are available on unused flights or training purchased through the Red Dog Aviation website. If your flight is cancelled because of a weather-related issue, your voucher will remain valid until you are able to book it again.
Voucher Validity
All flight vouchers purchased through the website are valid for 12 months from date of purchase. Any voucher purchased through a third party website may have it’s own validity that is not under the control of Red Dog Aviation Ltd. For a £30 admin fee, we offer a voucher extension for a further six months on all vouchers purchased through our website only.
Voucher Transfers
In order to safeguard your payment, vouchers purchased through the website must not be transferred to another party or voucher holder. Red Dog Aviation Ltd cannot be held responsible for vouchers lost.
In extenuating circumstances, we may consider transferring a voucher, but will require a request in writing from the original purchaser. There will be an additional administration charge of £20 and the expiry date of the voucher cannot be amended.
Booked Flights
If the voucher holder fails to show on the date and time of a booked flight, the voucher will be deemed to have been used. No refund will be given. We ask that you arrive 15 minutes before your appointment please.
Clothing & Accessories
No special clothing is required – we recommend casual clothing with flat shoes. For ladies, no skirts nor dresses please!
You will be required to wear a headset to enable communication, which we will supply. The headset is sanitised completely after each use. To safeguard our customers and our staff, we may require you to wear a face covering and/or take a lateral flow test on the day of flight, depending on the COVID-19 situation at the time.
The aircraft has a five-point harness to keep you safe and secure. We are able to assist you with fastening/unfastening the harness but please be aware that the harness needs to be positioned close to intimate areas of the body. If you require us to supply a qualified member of staff as a chaperone to help you adjust the harness for a safe fit, please let us know when booking.
The aircraft sits quite high off of the ground. We will provide steps to help you step onto the wing, but it is best to discuss any mobility difficulties you may have when booking.
Cancellations
Red Dog Aviation Ltd reserves the right to cancel the booking at any time and for any reason – this may include but is not limited to poor weather conditions, operational reasons, aircraft downtime or safety reasons. Your voucher will remain valid and you will not be due a refund from a cancelled booking as a future date will be offered instead.
Flight Restrictions
The maximum weight for safe operation of the Bulldog at Redhill requires a limit of 90kgs for the student/customer. Weather conditions on the day may affect this, so please inform us as soon as possible if this would affect your flight.
It is a legal requirement to operate the aircraft within the Pilot’s Operating Handbook limits. We reserve the right to weigh students/customers if we consider there is a possibility that these limits may be exceeded. If you are unable to fly due to a failure to inform us of weight exceeding 90kgs, we reserve the right not to offer a refund.
Visiting Redhill Aerodrome
Airfields by definition often an environment with an increased risk. The site is a former WWII airfield and as a result there is always the possibility of ‘trips and slips’. All visitors should report to the area described by Red Dog Aviation Ltd on arrival and should under no circumstances cross the gates and enter the ‘airside’ areas of the site without supervision from a member of staff. For safety reasons, only the voucher holder will be permitted airside and only if accompanied by a Red Dog Aviation representative.
Disclaimer
In taking part in an aviation activity on this site, you will do so on the understanding that the activity generally holds a slightly added element of risk. In addition to accepting this added level of risk in purchasing through this website, you will be asked to sign a disclaimer prior to the activity taking place. Introductory flights are not required to meet the same safety regulations of Commercial Air Transport or Public Transport operators. Whilst all reasonable precautions are taken for your safety, if you are not prepared to sign any disclaimer to indemnify you will not be able to take part in your chosen activity and you will not be entitled to a refund.